Having problems logging in?
If you have difficulty connecting:
- Did you type in your C number correctly?
- You must enter the entire C number, starting with C00.
- Try at least one other database -- preferably from a different publisher -- to determine if the problem is limited to one database system or affects more than one.
- Are cookies enabled in your browser? See below for help.
- Delete the cookies stored by your browser and try again.
- Is your Internet Service Provider working fine otherwise?
- Are you behind a firewall?
- Temporarily disable any firewall software that may be installed on your computer or network, then try your C number again.
- If this works, change the settings for that software to ensure that it is not blocking referrer information (referring URL), cookies, ".exe" files, java applets, or javascript code.
- If you have a router, please consult your owners manual for assistance.
- Are you using the SUNY Cortland VPN Client?
- The SUNY Cortland VPN Client allows remote access to internal resources to SUNY Cortland Faculty and Staff.
- If you are using the VPN client, you can not access the library databases. Please disconnect from the VPN client, and try to access the databases again.
- Are you trying to access the databases from Raquette Lake?
- Currently, even though internet access is provided at Raquette Lake, access to the library databases is not possible. We are working on resolving this issue.
If you still have technical problems, please use this form to contact us for assistance.
cookies
Several database products require you to allow cookies to be placed on your computer. The purpose of a cookie is to identify you after beginning a session with the database. A cookie does not reveal information about who you are, your email account, allow access to your harddrive or transmit viruses.
- How to delete and how to manage/control cookies in different popular browsers (aboutcookies.org)
Here are some examples; visit the creator's website to find support for these products:
- Agnitum Outpost Firewall
- Computer Associates eTrust EZ Firewall
- McAfee Personal Firewall and McAfee Internet Security Suite
- Norton Personal Firewall and Norton Internet Security
- Sygate Personal Firewall Standard and Pro
- ZoneAlarm
Here are websites for popular browsers, so you can consult their support information or download an alternate browser for testing purposes: